FAQ
Frequently Asked Questions
Do I need an account to shop?
No - you can browse products and add items to your cart without signing up. You'll only need to log in or create an account when you're ready to check out and place an order.
What payment methods do you accept?
We currently accept Cash on Delivery. Online payment options are being added soon.
How is my order total calculated?
Your order summary shows a full breakdown: product subtotal, any coupon discount, tax, and delivery charges, all calculated at checkout so the amount you see is the amount you pay.
Do you offer coupons or discounts?
Yes - enter a valid coupon code at checkout to apply a discount. Each coupon has its own terms (minimum order amount, expiry date, or usage limit), and you'll see the exact discount before placing your order.
Can I cancel my order?
You can cancel an order yourself from My Orders as long as it hasn't started being packed yet. Once packing has begun, please contact us directly and we'll do our best to help.
What is your return/refund policy?
If something isn't right with a delivered order, you can request a return from My Orders. Our team reviews each request; if approved, your payment (if already made) is refunded.
How do I save products for later?
Tap the heart icon on any product to add it to your Wishlist. You'll need to be logged in to use the wishlist, so it's saved to your account rather than just your browser.
Can I order a custom cake?
Absolutely - add your requirements (flavor, size, message, design) in the order note at checkout, or reach out through our Contact page and we'll help arrange it.
Can I save multiple delivery addresses?
Yes - your Profile has an Address Book where you can save multiple addresses, mark one as default, and pick any of them at checkout.
Still have a question? Get in touch and we'll be happy to help.